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Engagement Manager

Permanent employee, Full-time · Helsinki

Your mission
What is this job about?:

Your role towards customers
  • Being the voice of the low-code to existing and potential customers
  • Analyze customers’ business in order to solve business problems an see the potential for the new opportunities
  • To hear the customer and transform customers ideas into digital solutions

Your role in the team
  • Manage opportunities and projects with the technical team in agile methodology
  • Support, encourage and develop the team
  • Translate customer’s expectations (business, quality, scope, timeline) to the delivery team

Detailed responsibilities and duties:
 
  • Increase customer satisfaction
  • Own & manage the delivery projects
  • Acquire business context and knowledge about the customer
  • Facilitate the creation of the project vision and ensure alignment on the implementation
  • Help validating User Stories and Acceptance Criteria in alignment with the business, promoting convergence and simple, pragmatic solutions
  • Act as delivery process coach
  • Manage the backlog in tight cooperation with customer product owner
  • Act as the product owner (on agreement with customer)
  • Represent the business needs towards the delivery team
  • Manage engagement topics (change requests, status reports, risks, budget and resources)
  • Conduct functional testing
  • Conduct feature delivery demos and collect feedback
  • Continuous monitoring and improvement, through sprint retrospectives
  • Ensure proper project handover
Your profile
What do you need to be successful:
 
  • Great communication & presentation skills
  • Strong experience in project management
  • Practical knowledge in Agile frameworks
  • Scrum & Kanban is a must
  • Scaling frameworks: SAFe, LeSS and DA are considered as a huge plus
  • Product Owner skills
  • Good experience on the customer front with roles similar to:
  • (Key-)Account Management
  • Service Management
  • Partner Management
  • Project Manager in Customer Projects
  • Good team-leading and interpersonal skills
  • Nerves of steel (capability to work and perform well under pressure)
  • Reliable and transparent way of working

Education level:

Minimum Bachelor’s degree preferably in IT or Economy
Finnish language is a must for this position

Experience:
  • 3+ years proven track record of successfully acting as in a custoker management role for example: ((Key-)Account Manager; Service Manager; Partner Manager)
  • 2+ years of Project Management skills with proven track record in successful deliveries (preferably in the IT sector with Software Development projects)
  • 2+ years of hands-on experience using Agile frameworks. Previous successful experience acting as a Scrum Master, Product Owner is considered a plus
  • Experience in software development cycle and service delivery process are considered as a plus
  • Any previous experience in Low-code is naturally considered as a plus

Personal Characteristics:

  • Clear and outspoken
  • Extrovert personality is a benefit
  • Well-organized and systematic way of working
  • Good prioritization skills

Certifications/Licences/Technologies:
 
  • Any Agile certification is considered a plus, for example: Scrum Product Owner or Scrum Master
  • Product Manager certifications are considered a plus
  • OutSystems Sales Certificate is a plus
  • Workato Sales Certificate is a plus

Superpowers (appreciated but not mandatory):

  • Time-travel and time manipulation
  • Superhuman endurance (whatever it takes to get the job done)
  • Telepathy and precognition (ability to predict future? Or maybe just knowing well in advance what the customer might want. Or not ????)
  • Mind-control (negotiating, mediating and agreeing with everyone – team, end users, stakeholders...)
  • Immortality (you may not live forever, but the legacy of your work is expected to resonate through the years – right?)
Why us?
What you get:
  • A place in a SuperHero league
  • Job in a company where everybody truly cares about what they do, how they do it and why
  • Being a very valuable part of the team. Your opinion will always matter, and your voice will always be heard
  • Flexibility, common sense, and lack of bureaucracy
  • Top-notch equipment as all the superheroes need to have super tools
  • Massage monthly ????
  • Various development courses to make you even better professional and happier employee
  • Opportunity to relocate or work for some time in another office of eSystems Nordic (we have offices in Helsinki, Turku, St. Petersburg and Lisbon)
  • Office gym which can be used 24/h
  • Beautiful sauna with the view on the top floor of our office
  • “Hero of the month” app with additional benefits you can win
  • Really cool colleagues around
About us
eSystems is the best Low-Code house in the Nordics. We are a team of 50 highly motivated developers, architects, designers, engineers and trainers delivering low-code-based application development and integration projects to customers, speeding up the digitalization of their businesses.
Our mission is to create value both for customers and employees and potential candidates can expect an energetic team with a lot of opportunities to grow and develop both personal and professional skills.
Our business is developing fast and we intend to expand our team in the next year with many bright and forward-looking professionals taking on all the exciting opportunities with new customers and partners in the market.
We are looking forward to hearing from you!
Thank you for your interest in eSystems Nordic Oy. Please fill out the following short form. Should you have difficulties with the upload of your data, please send an email to jobs@esystems.fi.

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